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You must have an account before you can submit a ticket.

In order to access support for your ThemeForest purchase, you will need to provide a valid purchase code and create an account.


Purchase Code

In the "Purchase Code" field please enter your Product/Item Purchase Code.

Your Purchase Code can be found in your Envato account. Select "Downloads" (from the right drop down menu) and then select "License Certificate", inside this file is a key called "Item Purchase Code", please enter this number (only a single key is required).

Please ensure that you use the Envato Username that was used to purchase the item.


Envato Username

Purchase Code

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IMPORTANT ANNOUNCEMENT

We are not available for major support from date 18 AUG 2016 to 22 AUG 2016 please take note on this.

WELCOME TO R.GENESIS.ART SUPPORT

Support is offered to verified customers only.

Support includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Support does not include:
  • Installation services
  • Theme modifications and customization
  • OpenCart general support – howto’s. Please, use opencart.com forum for that
  • Support for third party extensions and plug-ins
  • Extending theme functionality and new features implementation
  • Fixes for compatibility issues with your server
  • Fixes fot compatibility with other plugins and themes
Before asking question

Before submitting a ticket, please make sure that you have read documentation very carefully included with theme package, because it cover whole process to install and manage theme. Please note that we can not provide any support for general OpenCart issues not related to our themes.

Create account to submit Ticket, fill up all necessary info and describe your problem as much as in detail. It would be good if you can upload relevant screenshots of your issue. On certain cases, we may require access to your admin and FTP server as well.

We respond to our tickets as they come but it may take up to 48 to 72 working hours.


Full support policy